Last month I took money out and was sent a notification that mu trade was cancelled. Since it wasn't a trade I called to see WTF?? They had no explanation. 10 days later the cheque showed up in the mail.
This month I took money out on the 9th. Well, today is the 22nd and no cheque. No notification they screwed up again. So I have to waste more time. These people have zero respect for their clients.
I've noticed that cheques are taking longer and longer and longer. What once took 7 day tops is now heading into two weeks. By the time you discover they've screwed up yet again you could be looking at over a month to get a cheque. Why offer this service at all if your only suggestion is to use electronic transfers? That's their suggestion as to how to solve the problem! It's kind of like admitting they are not competent to put a cheque in the mail.
Don't get me started on how crappy the interface is. We are constantly downloading updates but there's no real improvements. The graph functions are just garbage.
I signed on for the cheap trade because I was trading a lot. I've moved most of my money out because they are completely unreliable when it comes to transactions. So it seems the only way you can get anything that resembles a competent service is to pay a high price.
If you are thinking about Questrade as a solution to your trading needs think again.
Just got off the phone with these clowns.
This is the actual request. So what do they tell us you ask? Well, they quoted the information from the last transaction seemingly oblivious to what we were asking them to look into. <Insert eye roll here>. So, I'm on the phone with them again. In the last call they said the mail room takes 8 days plus 3 days for transactions to clear. Clearly that person was making up excuses to justify what appeared to be a very long transit time. That one said "It was mailed on the 19th".
Well, clearly that was bogus info. I clued in because the amount was wrong! In frustration and extreme annoyance I hung up and waited to cool off. Then I called back hoping for a different slightly more intelligent person. So, through the long attempt to get a human on the phone and the wait... tick tick tick.... Finally a human.
This time I was able to get them to look at the right info and wouldn't you know it, they claimed it was sent on the 12th. Oh what wicked webs we weave. Now the mail room is back to normal times and it's the post office's fault. It sure seems they have no trouble getting bills here on time. And now for the joke of the day. I can send a letter to Buckins Newfoundland and it takes 5 days! I seriously doubt these people are telling the truth.
So I warned them. If it's not here tomorrow I begin filing complaints with the regulators responsible for licencing their business. And again, their only suggestion to resolve the problems is to use E banking. To which I challenged them "Why do you offer the service"? Ohhh, cat got your tongue? Silence. I could smell the bewilderment. So I explained that this was a false inducement that got me to sign on in the first place and that would be one of the corner stones of my complaint to Fair Practices. I told him to make sure this conversation was on their files. That way when I completely withdraw the rest of my funds they will show up as advertised.
So beware, the mail service they offer does not live up to what they claim. (Depends on which person you get on the phone and what facts they give). To me it sure seems like they want to push everyone into E Banking. My answer to that is simple stop offering mail services.